# Neona Terms of Service ## 1. Service Overview "Neona" is a conversational AI agent platform that allows users to select agents with various personas and engage in voice conversations. Neona is a personalized, interactive media service that lets you have voice conversations with AI characters represented through animation. Free credits are provided by default, and credits are deducted based on conversation time. You may purchase additional credits to continue conversations. By using Neona, you are deemed to have agreed to these Terms. If you do not agree to these Terms, please do not use the service. Matters concerning the collection and use of personal information are set forth separately in the Privacy Policy, which you should read before using the service. **Company Information:** The Neona service is provided by our team (hereinafter "the Company," "we," or "us"). We may revise or update these Terms from time to time during the operation of the service. If there are material changes to the Terms, we will notify you in advance through in-app notices, email, or similar means. The most current Terms will always be posted in the app or on the website, and you can verify the most recent revision date via the "Last Updated" date at the top of the Terms. If you continue to use the service after the revised Terms take effect, you will be deemed to have agreed to the changes. If you do not agree to the revised Terms, please discontinue use of the service, and you may request account deletion if necessary. ## 2. Eligibility (Age and Requirements) - **Minimum Age:** The minimum age to use Neona is 14 years old. By using the service, you represent and warrant that you are at least 14 years old. Children under 14 are not permitted to use the service. If you are a minor under the laws of your jurisdiction of residence (e.g., under 18 in most cases), we recommend that you use the service with the consent and under the supervision of a parent or legal guardian. Parents and legal guardians are encouraged to review the Terms and policies together with the minor regarding their use of Neona. - **Other Eligibility Requirements:** You must have the authority to agree to be legally bound by these Terms. If you reside in a country or region where use of certain services is prohibited by law, or if you have previously been banned from using the service, you may not use Neona. The service is provided for personal, non-commercial use only; commercial use or transfer of accounts to third parties is not permitted. ## 3. Account Registration and Security To use the main features of Neona, you may need to create a user account. In connection with account registration and management, you agree to and must comply with the following: - **Accurate Information:** When registering, you must provide accurate and up-to-date information. For example, please enter a valid email address and username correctly. You may not use another person's identity or select a username that is inappropriate or offensive to others. If your membership information (such as email) changes, please update it as soon as possible. - **Account Security:** You are responsible for maintaining the confidentiality of your account (ID) and password. Do not share your password with others. The Company is not responsible for unauthorized access or misuse of your account resulting from your own negligence, so please set and manage a secure password. - **Responsibility for Account Activity:** You are responsible for all activity that occurs through your account. You may not permit third parties to use your account, nor transfer or lend your account. If you become aware of any unauthorized use of your account or security breach, please notify the Company immediately (e.g., suspicious logins, stolen password). You may be held liable for damages resulting from failure to notify the Company promptly. - **One Account Per Person:** In general, creating multiple accounts per person is not encouraged, and to prevent abuse of the service, only one account per person may be permitted. If multiple accounts are unavoidably created, these Terms apply equally to each account. The Company reserves the right to take action such as restricting, suspending, or deleting accounts that violate these Terms or applicable laws, when deemed necessary. For details, please refer to the "Termination of Service" section. ## 4. Handling of Personal Information Neona values users' personal information, and matters concerning the processing of personal information are governed by the Privacy Policy. These Terms provide a brief overview of personal information handling; for details, please refer to the separate Privacy Policy document. - **Collection and Use of Personal Information:** When you use Neona, the Company collects and uses the minimum personal information necessary to provide the service. For example, we collect your email address and password when you sign up, and we temporarily process your voice data to provide voice conversation features. Collected personal information is used only within the scope of service operation, feature improvement, and customer support. - **Provision and Sharing with Third Parties:** As a general principle, the Company does not provide or share your personal information with third parties without your prior consent. However, in exceptional cases—such as when requested through legitimate legal procedures (e.g., warrants from investigative agencies), or when necessary for entrustment of service operations (e.g., data storage via server hosting providers)—information may be transmitted to the minimum extent in accordance with applicable laws. - **Cookies and Tracking:** Neona may use cookies or similar technologies when necessary for user convenience. These are used solely for purposes such as maintaining login status or saving user preferences, and are not used for external advertising tracking. - **Retention and Destruction of Personal Information:** Personal information is destroyed without delay once the purpose of collection and use has been achieved. However, information that must be retained for a certain period under applicable laws will be stored separately for that period and then destroyed. For example, records related to e-commerce may be retained for up to five years. - **User Rights:** You may exercise rights under applicable laws at any time, including the right to access, correct, delete, or request suspension of processing of your personal information. These rights can be exercised through in-service features or customer support. ## 5. Service Changes and Termination If there are changes to service content, the Company will notify users at least 7 days before the changes take effect through in-service notices, email, app push notifications, and similar means. In the case of service termination, users will be notified at least 30 days in advance through notices, individual notifications, and pop-up windows upon service access. Upon service termination, unused credits may be used until the termination date, and for unused credits above a certain amount, cash refunds or conversion options to other services may be provided. After service termination, personal information will be destroyed immediately after the mandatory retention period required by law has passed, and the destruction method and schedule will be announced. Where necessary, information may be anonymized and used solely for statistical purposes. ## 6. Intellectual Property ### a. Ownership of Rights - All intellectual property rights, including copyright (encompassing moral rights and all economic rights such as reproduction, distribution, public transmission, and creation of derivative works, as well as related neighboring rights) in the content provided by the Company, belong to the Company. All content provided by the Company, including voice and video content, may be changed or discontinued at any time at the Company's discretion. - Ownership of files created by users and transformed content belongs to the user. However, by uploading, posting, or transmitting such content to the service, the user is deemed to grant the Company a royalty-free license to store, reproduce, modify, display, distribute, publicly transmit, and create derivative works from the content, within the scope of not disclosing or commercially exploiting the content externally. ## 7. Disclaimer and Warranty Disclaimer ### 7.1 Disclaimer - The Company shall not be liable for service interruptions or delays due to causes beyond its control, such as server issues, cyber terrorism, or acts of God, and these shall not be deemed violations of the Terms. - In the event of service issues, the Company will notify users via website notices, system notifications, or registered contact information. - If a user posts illegal content or infringes on the rights of others, the user shall bear full responsibility for any resulting damages. - If a third party makes a claim against the Company due to a user's actions, the Company may, after compensating the third party, claim the full amount from the user. - The Company shall not be liable for damages caused by third parties or force majeure events such as hacking, viruses, war, or court orders. - When the Company discovers illegal activity, it may take action such as suspending or deleting accounts or reporting to investigative authorities without notice, and assets within the account will not be returned. ### 7.2 Warranty Disclaimer - Neona is provided "As Is" and "As Available," and does not guarantee complete performance or accuracy. - Because AI character responses are based on algorithms, they may contain inaccurate or inappropriate content and should not be considered professional advice. - The Company makes no warranties whatsoever that the service will be provided without interruption, that all bugs will be resolved, or regarding legally guaranteed merchantability and fitness for purpose. - Users use the service at their own judgment and responsibility, and all responsibility for the results lies with the user. ## 8. Limitation of Liability and Indemnification ### 8.1 Limitation of Liability - To the maximum extent permitted by law, the Company and its affiliates shall not be liable for damages related to use of the service. - Liability for indirect, incidental, special, consequential damages, loss of opportunity, loss of data, or damage to reputation is excluded. - Even if liability is recognized, the Company's total liability for damages shall not exceed the amount received from the user during the most recent 12 months. If there has been no paid payment, the Company's liability shall be zero. - Exceptions apply to willful misconduct, gross negligence, and harm to life or body where legal limitation is not possible. ### 8.2 Indemnification - If a user violates the Terms or posts illegal content and infringes on the rights of third parties, the user shall bear full responsibility for all resulting damages and legal costs. - When damages occur, the Company will attempt resolution through prior consultation and may exercise legal rights of recourse if necessary. ## 9. Dispute Resolution - The Company shall not be liable for direct, indirect, incidental, special, or consequential damages, including damages arising from improper use or failure to update information. For disputes related to these Terms, the Company may cooperate with laws and judicial authorities to protect its rights. The governing law for these Terms is the laws of the Republic of Korea, and related laws (Electronic Commerce Act, Information and Communications Network Act, Copyright Act, etc.) shall be observed. ## 10. Amendment of Terms and Other Matters ### 10.1 Amendment of Terms - When amending the Terms, the Company will notify users via in-site notices, pop-up messages, email, text messages, and similar means. - In the case of postal delivery, notice is deemed to have been received 5 days after dispatch. - If these Terms conflict with specific provisions, the specific conditions shall prevail. Even if part of the Terms becomes invalid, the remaining provisions shall remain in effect. ### 10.2 Other - Issues related to the Terms shall be resolved through negotiation between the Company and users, and if users violate the Terms, the Company may take necessary measures such as account suspension. ## 11. Contact Information For inquiries regarding the Terms of Service, please contact us at the following: - **Company Name:** Neosapience, Inc. - **Email:** help@neona.ai - **Phone:** 070-4112-4548 - **Address:** 5F, Daewha Building, 20 Yeongdong-daero 96-gil, Gangnam-gu, Seoul (Samseong-dong) --- # Privacy Policy Neosapience, Inc. (hereinafter "the Company") establishes and discloses the following Privacy Policy in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly, in accordance with the Personal Information Protection Act and other related laws. ### 1. Purpose of Collection and Use of Personal Information The Company collects and uses personal information for the following purposes. The collected personal information will not be used for purposes other than those listed below, and if the purpose of use changes, prior consent will be obtained. - Service registration and account management - Collection of feedback for service provision and feature improvement - Delivery of service-related notices and response to customer inquiries - Quality improvement through analysis of service usage patterns and error logs ### 2. Personal Information Items Collected - **Required:** Name, email address, Neona service usage records/patterns, error log information - **Optional:** (Items collected upon separate consent within the service) ### 3. Retention and Use Period of Personal Information The Company processes and retains personal information within the retention and use period prescribed by law or the period consented to by the data subject at the time of collection. - **Principle:** Destroyed without delay upon membership withdrawal or upon fulfillment of the purpose of collection and use. - **Exception:** Until the conclusion of any investigation or inquiry underway due to a violation of relevant laws. ### 4. Measures to Ensure the Security of Personal Information Pursuant to Article 29 of the Personal Information Protection Act, the Company takes the following technical, administrative, and physical measures necessary to ensure security. 1. **Administrative Measures:** Establishment and implementation of an internal management plan, regular employee training, etc. 2. **Technical Measures:** Management of access rights to personal information processing systems, installation of access control systems, encryption of unique identifiers, installation of security programs. 3. **Physical Measures:** Access control to the computer room, data storage room, and similar facilities. ### 5. Personal Information Protection Officer The Company designates a Personal Information Protection Officer as follows, who is overall responsible for tasks related to personal information processing and handling of data subject complaints and remedies related to personal information processing. - **Personal Information Protection Officer** - Name: Joonchul Jo - Title: CISO - Contact: 070-4112-4548, privacy@neosapience.com - ※ This will connect you to the personal information protection department. Data subjects may contact the Personal Information Protection Officer and the department in charge for any inquiries, complaints, or remedies related to personal information protection arising in the course of using the Company's services (or business). The Company will respond to and process inquiries from data subjects without delay. ### 6. Remedies for Infringement of Rights and Interests Data subjects may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Report Center, or similar bodies to obtain remedies for infringement of personal information. For other reports or consultations regarding personal information infringement, please contact the agencies below. 1. **Personal Information Dispute Mediation Committee:** 1833-6972 (no area code) (www.kopico.go.kr) 2. **Personal Information Infringement Report Center:** 118 (no area code) (privacy.kisa.or.kr) ### 7. Disadvantages of Refusing Consent to Collection and Use of Personal Information Data subjects have the right to refuse consent to the collection and use of personal information. However, if consent to required items is refused, service registration and use may be restricted. ### 8. Obligation to Notify Prior to Revision Where there are additions, deletions, or modifications to this Privacy Policy, prior notice will be provided via "Announcements" at least 7 days before the revision. However, where there are significant changes to user rights, such as changes to the items of personal information collected or the purpose of use, notice will be given at least 30 days in advance, and user consent may be obtained again if necessary. This Privacy Policy takes effect from January 22, 2026. Previous versions of the Privacy Policy can be viewed below. - August 14, 2025 – January 21, 2026 ([link](https://d2jbyvssutw6bx.cloudfront.net/images/202601/dfad9848-5929-4edb-bedc-52b9c8f288f9.md)) **[Entity Collecting and Using Personal Information]** - Neosapience, Inc. (Business Registration Number: 883-86-00767)